To ensure your orders arrive in time for Easter, please note that our cut-off time for pre-Easter delivery using our standard delivery option is 2:00 PM on Tuesday, 15th April. Orders placed after this time will be delivered after the Easter break.
For customers selecting our next day delivery service, the cut-off is 2:00 PM on Wednesday, 16th April.
Thank you for your continued support, and we wish you a very Happy Easter from the team at The Ramp Factory
At The Ramp Factory we pride ourselves on our ability to get in-stock products to our customers within 2-3 business days with no delivery charges. We are proud to offer our customers free delivery on all orders to Mainland England, Wales & Southern Scotland.
Prices for delivery to Northern Scotland, Scottish Highlands & Islands, Northern Ireland, Channel Islands and Isle of Man are calculated at the checkout, costs for delivery to these locations can also be viewed below.
You can also handily view areas where we offer our free standard 2-3 day delivery service on the map.
Areas coloured in orange are delivery locations where we offer free standard and Next Day Delivery services.
Areas coloured in black are delivery locations where delivery charges apply and Next Day Delivery may not be available.
Charges to these locations and for our Next Day delivery service, can be viewed in the tables below.
How will my good be delivered?
Parcel Deliveries: Small items under 30kg are usually be delivered as a parcel via one of our delivery partners.
Pallet Deliveries: Large items over 30kg are usually delivered on a large vehicle with a tail lift and on a pallet, pallet deliveries are to the kerbside. The delivery driver will endeavor to move the pallet as close to the property where possible. Please notify us prior to delivery with any delivery restrictions at the delivery address either, via a note at the time of order or by contacting our customer service on: 01372 648587 or via our live chat
Once your order is dispatched from our UK warehouse, we will email you a tracking link so you can track the delivery of your order.
Please insure that someone is able to accept and sign for the delivery at your chosen delivery address. Re-delivery of your order may incur a redelivery charge.
We use specialist couriers to deliver extra large and oversized items. Due to this, your estimated delivery time maybe be longer and delivery times may vary from 5 to 10 working days.
If you have any questions regarding delivery of any of our products you can contact via
Phone: 01372 648587
Email: hello@therampfactory.co.uk
Live chat
WhatsApp
Free Standard Delivery 2-3 days
Orders placed before 2.00pm will be dispatched the same working day. Orders after 2.00pm will be dispatched the next working day.
Location
Weight
Cost
England, Wales & Southern Scotland
Any Weight
Free
Northern Scotland, Highlands & Islands
Any Weight
£25.00
Channel Islands
Under 20kg
£35.00
-
21.01 - 40kg
£60.00
-
40.01kg +
£100.00
Isle of Man
Any Weight
£55.00
Northern Ireland
Under 20kg
£20.00
-
20.01 - 30kg
£30.00
-
30.01 - 100kg
£55.00
-
100 - 200kg
£115.00
-
200kg +
£125.00
Next Day Delivery
Next day delivery orders placed before 2.00pm will be delivered the next working day. Orders after 2.00pm will be delivered the on subsequent working day.
Location
Weight
Cost
England, Wales & Southern Scotland
Under 30kg
£12.95
-
30kg +
£24.95
Northern Scotland, Highlands & Islands
Not available
Not available
Channel Islands
Not available
Not available
Isle of Man
Not available
Not available
Northern Ireland
Not available
Not available
Whilst 99% of orders placed on Next Day Delivery arrive the next working day (orders placed before 2.00pm, this cannot be guaranteed.
European Orders
For orders to other European locations please contact us directly by emailing hello@therampfactory.co.uk
Returns
The Ramp Factory 60 Days No Quibble Returns
Returning your order to us
We understand that in some instances, customers will need to return an item due to a change in circumstances, incorrect sizing or simply changing their mind. Here at The Ramp Factory™ we offer a 60 day money back guarantee on all purchases; however, there will be circumstances where a return is not possible. So as to remain transparent with our customers, we have detailed our returns policy below to answer any queries you may have about the process.
Here are the most common circumstances for returns and how we can help;
Change of mind, wrong size or unsuitable item
Sometimes an item is not what you imagined, it doesn’t fit or you just don’t need it any more. In these circumstances, we are happy to offer an exchange or a full refund, no quibble of course, if the item is returned in its original condition, including original packaging, and within 60 days from date of receipt. Please note, items which are advertised as 'built to order', or customised items are non-returnable and non-refundable.
Please take care when returning an order to us as all customers are in charge of the item’s return and covering the cost. We recommend you use a tracked, insured returns method so as to ensure a secure transit.
For an exchanged item, please call us on 01372 648587 so we can discusss your requirements. We can deliver new items within our standard delivery policy. Unwanted items should be sent back to our address marked 'Returns Department'.
Item incorrect or damaged on arrival
Upon delivery, please do not sign for the goods unless you are happy with the condition of the product.
We pride ourselves on our excellent customer care and service delivery, however, if an unfortunate incident occurs where you believe you have been sent the wrong item please call us immediately on 01372 648587.
For damaged items, please supply proof of damage with a photo and email it across to our customer support team at hello@therampfactory.co.uk. For any incorrect deliveries, we will always check the part numbers on your order due to using different names for marketing and warehouse storage – we can then arrange for the correct item to be delivered whilst the unwanted item is collected and brought back to us.
A refund or replacement can only be processed once we have received all unwanted items and confirmed any damage.
Faulty items
In the unlikely event of an item becoming faulty, please view our guarantee policies in our terms and conditions.
If your item is within our warranty, we will be able to collect it to either repair or replace, however this can only be done once we have confirmed the fault. If you urgently need the item returned, we advise placing a new order and await the refund for the faulty item.
Items that cannot be cancelled or returned
Under Consumer Contract Regulations, customers have the right to cancel any order for any item bought through The Ramp Factory™ on this website including a full refund. Unfortunately, these regulations do not apply to the following circumstances;
Items that are collected from our premises.
Items with a product description stating: "Built to order or customised."
Products that are personalised or made to a customer specification.
Sealed goods that come with health protection or hygiene regulations that have been un-sealed after delivery.
Returning any products that present a hygiene risk after being used by the recipient.
What happens next?
Please download, print and return our completed returns form below and return this along with your item. If you do not have a printer you can simply write out the details required on the form on a piece of paper.
Parcel 2 Go is one way to send back an item. Please insure your item is adequately insured against damage or loss when being returned.
Customers are responsible for any returned goods until they reach our warehouse as stated in this returns policy. None of these terms or conditions affect your statutory legal rights.
The Ramp Factory™ work in line with Consumer Contract Regulations to ensure your consumer rights are looked after.
Buy VAT Exempt
Some purchases may be eligible for VAT relief, meaning you won’t need to pay VAT on qualifying items
for example:
Wheelchair Ramps
Threshold Ramps
Mobility Aids (Rollators/Wheelchairs/Half Steps)
Who can claim VAT exemption?
You may qualify for VAT exemption if:
The purchase is being made by or on behalf of someone with a long-term illness or disability, and the item is for their personal or domestic use.
The order is placed by a UK-registered charity supporting individuals with disabilities.
When VAT exemption may not apply.
We’re committed to helping make accessibility products more affordable. However, VAT exemption is only available in specific cases. You may be required to pay VAT if:
The purchase is made by a VAT-registered business, even if it's intended to support a disabled person.
The product is for general or shared use (rather than for a single individual), unless it's being bought by a registered charity.
The need is related to a temporary condition, such as a short-term injury.
How to apply VAT relief to your purchase
It’s quick and simple to apply for VAT relief. Once you have added a qualifying product to your basket, a VAT relief form will appear on the right of your screen, complete the form and click the 'apply VAT relief' button.
You can then either continue to the checkout or continue browsing the site.
Still unsure?
If you’re not sure whether your purchase is eligible for VAT relief, our team is here to help. You can also check HMRC Notice 701/7 or call the National Advice Service on 0845 010 9000 for official guidance.
Which wheelchair ramp length? Use our ramp length calculator! Learn more
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