Buy With Confidence

The Ramp Factory value transparency in all of their business transactions and want you to be able to buy from us with confidence. We have taken a number of measures to ensure that this is possible. These include:

Fast Delivery

We aim to despatch all of our orders on the same day when ordered on a business day before 1pm or within a maximum of 48 hours after they have been received if ordered over the weekend or bank holidays. Our target is to deliver within 2 business days which is included free of charge as standard to UK mainland and other shipping methods are available at an extra charge to various regions.

No Quibble Returns Policy

All non-faulty stock items can be returned within 30 calendar days of purchase for a full refund. If you aren’t sure how to choose the correct ramp, do give our friendly sales team a call.

Fully Secure Payment Processing

The Ramp Factory are proud to use the most safest payment methods, we use Adyen, one of the world’s fastest growing E-Commerce Payment Providers to process all of our transactions. Adyen encrypt all of your payment details to the highest level possible, ensuring that none of your personal details are passed on to third parties. we also use PayPal which is an online payment system that makes paying for orders online and sending and receiving money safe and secure.

Buy VAT Exempt

Certain goods and services for disabled people are zero-rated for VAT, including mobility aids, as long as the customer is eligible and the goods are for domestic or personal use. All of our wheelchair ramps classify as mobility aids and therefore those eligible can purchase these VAT exempt. 

Eligibility

First of all, you need to be eligible to be VAT exempt – that is, you, or the person using the product needs to be disabled or chronically sick to be eligible. The HMRC defines a disability or chronic illness as:

“a physical or mental impairment which has a long-term and substantial adverse effect upon a person’s ability to carry out everyday activities”. This includes chronic illnesses such as diabetes, as well as terminal illnesses.

Please note that this does not include temporary incapacities such broken limbs, nor does it include elderly people who are frail but otherwise able-bodied.

Domestic use

Secondly, the product or service must be for the exclusive use of the disabled individual.

Please note that this does not include goods or services supplied for businesses purposes, or goods/services which are made widely available to a large group of people. It does, however, include charities.

How do I claim my VAT back?

You can claim your VAT back very easily through our website. Simply check the box at the bottom the first checkout page to confirm that you are eligible for VAT exemption. Then fill in the details of your disability or illness, and the VAT will be automatically removed from your purchase.

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT, you should consult Notice 701/7 VAT Relief for Disabled People or contact the National Advice Service on 0845 010 9000 before signing the declaration.