Buy With Confidence

The Ramp Factory value transparency in all of their business transactions and want you to be able to buy from us with confidence. We have taken a number of measures to ensure that this is possible. These include:

Fast Delivery

We aim to despatch all of our orders on the same day when ordered on a business day before 1pm or within a maximum of 48 hours after they have been received if ordered over the weekend or bank holidays. Our target is to deliver within 2 business days which is included free of charge as standard to UK mainland and other shipping methods are available at an extra charge to various regions.

No Quibble Returns Policy

All non-faulty stock items can be returned within 30 calendar days of purchase for a full refund. If you aren’t sure how to choose the correct ramp, do give our friendly sales team a call.

Fully Secure Payment Processing

The Ramp Factory are proud to use the most safest payment methods, we use Adyen, one of the world’s fastest growing E-Commerce Payment Providers to process all of our transactions. Adyen encrypt all of your payment details to the highest level possible, ensuring that none of your personal details are passed on to third parties. we also use PayPal which is an online payment system that makes paying for orders online and sending and receiving money safe and secure.

Buy VAT Exempt

Certain goods and services for disabled people are zero-rated for VAT, including mobility aids, as long as the customer is eligible and the goods are for domestic or personal use. All of our wheelchair ramps classify as mobility aids and therefore those eligible can purchase these VAT exempt. 

Eligibility

First of all, you need to be eligible to be VAT exempt – that is, you, or the person using the product needs to be disabled or chronically sick to be eligible. The HMRC defines a disability or chronic illness as:

“a physical or mental impairment which has a long-term and substantial adverse effect upon a person’s ability to carry out everyday activities”. This includes chronic illnesses such as diabetes, as well as terminal illnesses.

Please note that this does not include temporary incapacities such broken limbs, nor does it include elderly people who are frail but otherwise able-bodied.

Domestic use

Secondly, the product or service must be for the exclusive use of the disabled individual.

Please note that this does not include goods or services supplied for businesses purposes, or goods/services which are made widely available to a large group of people. It does, however, include charities.

How do I claim my VAT back?

You can claim your VAT back very easily through our website. Simply check the box at the bottom the first checkout page to confirm that you are eligible for VAT exemption. Then fill in the details of your disability or illness, and the VAT will be automatically removed from your purchase.

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT, you should consult Notice 701/7 VAT Relief for Disabled People or contact the National Advice Service on 0845 010 9000 before signing the declaration.

Ramp Length & Load Height

The load height is the most important information to determine the wheelchair ramp length.

Load Height: This is the vertical measurement from the ground to where you rest the ramp onto. The maximum load height is also stated in every product.

On this specific product you will also require the height of the internal drop and the depth of you step, this will allow you to confirm the entry plate will be long enough for the application. If your doors open outwards onto either of the ramps please carefully consider how this will work.

For the external ramps please use this guidelines:

Manual Wheelchairs:
Minimum recommended gradient: 1:6
e.g. you have a load height of 100mm then you would need a minimum length of 600mm.

Mobility Scooters/Electric Wheelchairs:
Minimum recommended gradient: 1:8 (Ramp needs to be longer due to the low ground clearance)
e.g. you have a load height of 100mm then you would need a minimum length of 800mm.

This applies for all temporary wheelchair ramps. The rule of thumb is the longer the ramp, the smoother the gradient and the easier for the wheelchair user to use the ramp.

Should you have a question or need help with your choice for the best suitable wheelchair ramp, please contact our service team.